Returns & Exchange Policy
Returns Within 7 Days
You can return any item within 7 days from the date of delivery, provided that it meets our return conditions outlined below. If the return is initiated after this period, unfortunately, we cannot accept the return, and no refund will be issued.
Conditions for Returns
For a product to be eligible for a return, the following conditions must be met:
Item Must Be in Salable Condition: The product must be unused, undamaged, and in its original packaging with all tags and labels intact. This includes ensuring the product has not been opened, worn, or altered in any way.
Proof of Purchase: A valid receipt or order confirmation must accompany the return.
Non-Salable Items: If an item has been used, opened, or is not in salable condition, we will not accept the return and will not provide a refund.
If the returned item does not meet these conditions, we reserve the right to deny the return and refund request.
Free Returns within Dubai Area
We offer free returns for customers located within Dubai. If you are returning a product within the Dubai area, we will cover all shipping costs, and no additional delivery charge will apply. To initiate a free return, simply follow the instructions on our Returns Portal or contact our customer service team.
Returns Outside Dubai Area
For customers located outside the Dubai area, please note that return shipping charges will apply. The cost of the return shipping will be equivalent to the original delivery charge, and it will be deducted from the final refund amount.
Return Shipping Cost: The return shipping fee will be calculated based on the delivery address and the size/weight of the item.
Refund Process: Once the return is approved and processed, we will issue a refund minus the applicable return shipping costs.
Refund Processing
Once we receive the returned item and verify that it meets the return conditions:
Refund Method: Refunds will be issued via the original payment method. If you paid via credit card, the refund will be credited back to your card. If you used other methods like PayPal, the refund will be processed through your PayPal account.
Processing Time: Refunds typically take between 5-10 business days to appear in your account, depending on your payment provider’s processing times.
Non-Returnable Items
Certain products are non-returnable, including:
Custom or personalized items.
Products that have been opened or used.
Digital products or downloadable content.
Gift cards or vouchers.
If an item is marked as non-returnable on the product page, it is not eligible for return or refund.
How to Initiate a Return
To begin the return process, please follow these steps:
Contact Customer Service: Reach out to us within 7 days of receiving your order at [Insert Customer Service Email] or use our Returns Portal on the website.
Provide Order Details: Include your order number, product details, and reason for return.
Return Instructions: Our customer service team will guide you through the return process, including the return shipping instructions (if applicable).
Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you will need to return the original item for a refund and then place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately upon receipt. We will process the return at no cost to you and issue a full refund or replace the item as per your preference. To expedite this process:
Take clear photos of the damaged or defective item.
Include your order number and description of the issue.
Contact Us
If you have any questions or concerns about returns, refunds, or exchanges, please contact us:
Email: Azambangush786@gmail.com
Phone: 00971503725230
Address: East Hor Al Anz Deira Dubai
Acceptance of Policy
By placing an order with Rosepix, you agree to the terms and conditions outlined in this Order Refund and Returns Policy. We reserve the right to update this policy, and any changes will be posted here with an updated “Effective Date.”