FAQ
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Manage My Account
Returns & Cancelations
Payments & Payment Methods
Ordering Process
Safety & Security
Delivery
About Sales Tax
Customer & Technical Support
Manage My Account
- Click on “My Account” link at the top right of the page.
- Please complete all fields marked with “*” accurately
- Click on save.
- Congratulations! You now have an account and are ready to start shopping!
To change your password, log into your account and follow the following steps:
In your account menu, select "change my password"
Enter your current password, then create and confirm your new password
Select "confirm".
If you do not remember your current password, it will not be possible to change it in this section. Please log out and instead request to reset your password.
Once registered on Rosepix, the My Account section allows you manage your account using a dashboard that provides:
- My Orders: section where you will be able to view all your previous orders
- Address Book: the saved list of your addresses ca be managed from this section
- Account information: in case you want to update any of your personal information or password
- My Returns: in case you want to request a return for any product within your previous processed orders.
- My Product Reviews: any review made using your account on any product will be placed in this section
Returns & Cancellations
We understand that sometimes you might change your mind regarding your purchase. If you change your mind when your order is still showing as “Processing”, just email Rosepixb.com or Click Here to Reach Us on WhatsApp to cancel your order and we will do our best to cancel it providing your order has not yet been dispatched. If your order has already been dispatched, such cancellation will be treated as a returns. Please refer to our Return/Other section of the Terms and Conditions for further information.
Since all of Rosepix products are beauty, We Accept Returns Within 7 Days, If We Received Returns In Re Salable Conditions, Otherwise We Not Able To Process The Returns, According The Shipping Plan We Deliver And Returns In Dubai Areas We Not Take Any Charge, Out Of The Free Shipping Arae We Charge Same Like Delivery Amount.
The return is free of charge if you have received the wrong order or a defected product.
At NAZIH.AE we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via the email Rosepixb.com or Click Here to Reach Us on WhatsApp within 7 calendar days of delivery so that we can assist you with the return process.
Please logon into your account here and fill in the Return Form within 7 days of receiving your order so that our customer service team can begin reviewing you return request.
Payments & Payment Methods
No, you will only pay the price of the item as it is shown on Rosepixb.com along with the delivery costs as detailed in your Shopping Basket before you check out.
If your items are to be delivered outside of the United Arab Emirates, then Customs and other Duties may apply. Such duties will be payable to the shipper on delivery.
At Rosepixb.com, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards.
Cash on Delivery
We accept Cash on Delivery (COD) as a payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. Please note that the COD service is only available in the UAE.
Yes, we do accept most international credit cards, but we retain the right to refuse credit cards from certain countries, credit card companies, card issuers and banks.
Double check the following common mistakes:
- Is the card you used for ATM use only?
- Some cards are not enabled for eCommerce Shopping, Contact your bank to enable your card for online shopping.
- Did you complete the 3D Secure Check successfully?
- In order to avail of 3D Secure authentication you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (Bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure
- Were the following fields entered correctly – card number, name on card, CVV code, expiry date?
- Turn your card over and look at the signature box. You should see a special 3-digit code. This 3-digit code is your CVV number / Card Security Code.
- Is there sufficient limit on your credit card?
If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.
Ordering Process
- Visit Rosepixb.com and click on the item for more information or click “Add to Cart” to add it to your shopping cart.
- Click on "x" if you want to continue shopping
- Choose “View Cart” if you would like to goto shopping cart or “Go to checkout” if you finished shopping.
- If you are a new customer, register with your contact details. If you are an existing customer, click on "Log in", and enter your login information.
- Choose your shipping address then “Go to payment”.
- Choose your payment method and click on “Complete Checkout”.
In order to serve you best and avoid any inconsistency in your order, sometimes we contact you to check on the requested product and quantity as well as the correct delivery address and payment method. In short, it helps us deliver orders to your doorstep faster and more reliably.
We will charge your credit card in AED. The conversion between your local currency and AED is made at the moment of purchase.
You can remove items from your shopping basket by clicking the ‘Delete’ link next to each item
Yes, an order confirmation will be emailed to your registered email address once the transaction has been completed.
A copy of your order confirmation will also be saved to your Rosepixb.com account so that you may retrieve the transaction information at any time.
Please send us an email at Azambangush786@gmail.com or Click Here to Reach Us on WhatsApp if you require further assistance.
Safety & Security
You are buying directly from Rosepixb.com
We understand that you may be surprised about the incredibly high discounts we are able to offer for top brands. Trust and great shopping experience are the epitome of our business. All our items are 100% authentic as we only deal with the official suppliers or directly with the brand owners.
Our online credit card payments are secured by using a cutting-edge security level that protects your credit card payments.
Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
Rosepixb.com respects and values the private information related to our customers. We only collect customer information in order to communicate with you regarding to your orders. We assure that we do not sell or give out your personal information to third parties. All newsletters and promotional e-mails we send to you have an easy unsubscribe feature allowing you to remove your e-mail address from our mailing list.
Delivery
In the UAE, we are able to deliver to almost all areas within 2 to 3 days. If we are unable to deliver to your location, our Customer Service team will contact you to find a solution.
Our customer service center is available to answer any of your queries. If you have any queries about the delivery of your order, please email Azambangush786@gmail.com or Click Here to Reach Us on WhatsApp.
We will automatically cancel your order after the 2nd attempt and we will return any credit you paid as store credit in your Rosepixb.com account after subtracting from your credit the delivery charges that resulted from the failed delivery attempt.
We will be happy to reschedule delivery at your convenience.
Simply get in touch with us, by email Azambangush786@gmail.com or Click Here to Reach Us on WhatsApp.
About Sales Tax
A Value Added Tax (VAT)Stand For Value Added Tax is an indirect tax that is being introduced by the government. The VAT is applicable to both individuals and businesses, and is imposed on most goods and services that are bought and sold
All of the prices you will see on Rosepixb.com will already include VAT only if applicable.
VAT will be applicable as per the country VAT law.
On the invoice you all see a breakdown which indicates your order grand total and the VAT charge, if applicable as per the Country law.
Customer & Technical Support
Please feel free to contact our customer service team on any of the following support channels:
- Click Here to Reach Us on WhatsApp
- Send us an Email at Azambangush786@gmail.com
Please feel free to contact Rosepixb.com Customer Support Sunday to Thursday between from 09:00 AM to 05:00 PM (GMT+4)
When your order is ready for delivery you should receive an SMS notification. This means that one of our drivers has your shipment and should be on the way to you shortly.
If you need to reschedule or are unavailable for any reason please make sure to email Azambangush786@gmail.com or Click Here to Reach Us on WhatsApp.
First of all we're very sorry that we were not able to meet the delivery promise for your area. Our Rosepixb.com Delivery Solutions team will contact you soon to support in any way we can.
Please do not hesitate to contact us directly emailing Azambangush786@gmail.com or Click Here to Reach Us on WhatsApp.